Communication failure

The communication failure information applies to assets that have not communicated with Cyberwatch for a given time or to assets that have an invalid “agentless” mode.

This information is indicated in inventory next to the status of an asset if it is losing communication. It is also shown on an asset’s page below the asset status.

By default, the idle time before an asset is in “Communication failure” is:

• 5 days per communication with agent
• 2 days per communication in “agentless” mode

It is also possible to automatically delete assets that are in communication failure since a while.

The max idle time and the time before automatic deletion can be modified in the Connectors settings.